Privacy Policy

This Privacy Policy ("Policy") describes how 0phopen ("0phopen," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 0phopen website, mobile platform, and all related services (collectively, the "Platform").

0phopen is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering on or using the 0phopen Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

0phopen collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license);
• Email address, mobile number, and residential address;
• Profile photograph or selfie (where required for identity verification).

2.2 Account & Transaction Data

• Username, account ID, and account preferences;
• Deposit and withdrawal history, transaction amounts, and payment method details (e.g., GCash mobile number, bank account name — we do not store full card numbers);
• Bonus and promotional activity records;
• Game history, wagering records, and session logs.

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Pages visited, features used, and time spent on the Platform;
• Clickstream data and referring URLs;
• Geolocation data (city/region level, derived from IP address).

2.4 Communications Data

• Records of your communications with our customer support team, including live chat transcripts and email correspondence;
• Survey responses and feedback you voluntarily provide.

0phopen collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the Platform (see Section 7 for details);
• From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya / Maya, banks), fraud prevention services, and analytics providers, where permitted by law;
• From publicly available sources — such as government databases or public records, where necessary for identity verification or fraud prevention purposes.

0phopen uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 0phopen account, including verifying your identity and age (21+) in accordance with Philippine gaming regulations;
• Transaction processing: To process deposits, withdrawals, and other financial transactions through supported payment methods including GCash, PayMaya / Maya, and Philippine bank transfers;
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR requirements, and the Data Privacy Act of 2012;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 0phopen Platform;
• Marketing communications: To send you promotional offers, bonuses, and news about 0phopen — but only where you have opted in to receive such communications;
• Responsible gaming: To monitor gaming behavior and, where appropriate, apply responsible gaming tools such as deposit limits or cooling-off periods in accordance with our Responsible Gaming policy.

0phopen processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your account and provide the services you have registered for;
• Legal obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting;
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests;
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

0phopen does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including identity verification providers, payment processors (GCash, PayMaya / Maya, BPI, BDO, Metrobank, UnionBank, and other Philippine banks), IT infrastructure providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 0phopen's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

0phopen uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

0phopen retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC / identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support communications: Retained for up to three (3) years from the date of the interaction;
• Marketing preferences and consent records: Retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.

When your personal data is no longer required, 0phopen will securely delete or anonymize it in accordance with our internal data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 0phopen:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy;
• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

0phopen implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security vulnerability assessments and penetration testing;
• Intrusion detection and prevention systems;
• Comprehensive audit logging of access to personal data systems;
• Staff training on data protection and information security best practices.

While 0phopen takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 0phopen will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

The 0phopen Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 0phopen does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

The 0phopen Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 0phopen Platform and does not cover the data practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.

0phopen is not responsible for the privacy practices or content of any third-party websites, and the inclusion of a link does not imply endorsement of the linked site or its data practices.

0phopen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

0phopen has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO: